CX-Tech OÜ, with registration number 16884277 (hereinafter referred to as the Service Provider), and the client who places an order on the shop.cx-tech.eu online store and identifies themselves by entering their personal information on the order (hereinafter referred to as the Service User), have entered into this Online Store Terms of Use Agreement (hereinafter referred to as the Terms of Use Agreement).
1. ONLINE STORE
1.1 The shop.cx-tech.eu online store (hereinafter the Online Store) is an internet store created by the Service Provider for the sale of products to the Service User.
1.2 cx-tech.eu and shop.cx-tech.eu are registered trademarks owned by the Service Provider.
2. GENERAL CONDITIONS
2.1 The parties to the agreement shall be guided by the Law of Obligations Act and other laws and regulations of the Republic of Estonia in regulating their mutual relations, as well as by the provisions of the Online Store Terms of Use Agreement.
2.2 The Service Provider has the right to make changes to the services offered by the Online Store at any time.
2.3 The Service Provider has the right to unilaterally change the Terms Of Use Agreement without the obligation to notify the Service User in writing by email.
3. PRODUCTS AND ORDERING
3.1 The products displayed in the Online Store are usually in stock. The availability of products displayed in the Online Store may change due to technical issues in the warehouse or Online Store programs.
3.2 If a product is out of stock and the order cannot be fulfilled, the Online Store employee will contact the Service User and propose a possible new delivery time or replacement of the product with an equivalent alternative product of the same price and quality, or a refund of the paid amount. The Service User will be refunded immediately but no later than 14 days after placing the order.
3.3 The displayed product images are for illustrative purposes and may differ from the actual product. Product descriptions in the Online Store may not be exhaustive and may contain unintentional errors.
3.4 The products offered in the Online Store are sold to both individuals and legal entities.
3.5 The Service User confirms that they are at least 15 years old.
3.6 The Service User selects the desired products and agrees to enter the required information for order fulfillment (surname, first name, contact phone, contact email address, delivery address, postal code), and pays through the following payment methods:
- Estonian bank transfers: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay
- Visa/Mastercard card payments
- Latvian bank transfers: Swedbank, SEB, Citadele, and Luminor
- Lithuanian bank transfers: Swedbank, SEB, Citadele, Šiauliu, and Luminor
- or by pro forma invoice.
Note: When using bank links for payment, be sure to press the "Return to merchant" button on the bank's page.
Payments are processed by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment – when paying with a bank link, it occurs in the secure environment of the respective bank, and when paying with a credit card, it takes place in the secure environment of Maksekeskus AS. The seller does not have access to the customer's bank and credit card details.
3.6.1 Payment for legal entities is based on the pro forma invoice.
3.7 The Service User is responsible for providing accurate data necessary for order fulfillment when placing an order. The Service Provider is not responsible for the non-fulfillment of the order or any consequences arising from incorrect data provided by the Service User during order fulfillment.
3.8 The sale is considered complete when the Service User has submitted the order through the Online Store's website and paid for the order.
4. PRICES
4.1 All prices in the online store are in euros and include the value-added tax of European Union member states.
4.2 For countries outside the European Union and registered legal entities in the European Union, prices are displayed without value-added tax.
4.3 The Service Provider has the right to change the displayed prices in the Online Store at any time. If the prices in the Online Store have changed after the Service User has placed an order and paid for it, the Service Provider is obligated to deliver the relevant products to the Service User at the prices valid at the time of the order. The Service User does not have the right to demand compensation for the price difference.
5. DELIVERY TIME AND TERMS
5.1 The Service User has the right to choose a suitable delivery method to receive the goods.
5.1.1 The Service User has the following options for receiving the goods: Omniva parcel lockers, DPD parcel lockers, and Itella SmartPOST parcel lockers.
5.1.2 Goods are shipped to the following countries: Estonia, Latvia, Lithuania, and Finland.
5.2 Shipments within Estonia generally reach the destination specified by the Service User within 2-10 working days from the effective date of accepting Terms of Use Agreement. Delivery outside Estonia takes up to 20 calendar days.
5.3 The transfer of ordered goods takes place only upon presentation of an identity document by the Service User specified in the order. Transfer to third parties is only possible by agreement with the Service User.
6. WITHDRAWAL FROM THE AGREEMENT
6.1 If the Service User wishes to withdraw from the agreement after placing an order and before the Service Provider has fulfilled the contract, the Service User must notify the Service Provider in writing as soon as possible. The written notice must be sent to the email address cxtech3d@gmail.com. The email must include the order number from which the withdrawal is desired, as well as the contact details of the Service User (first name, last name, order placement date, contact phone).
6.2 If the notice of withdrawal reaches the Service Provider after the Service Provider has fulfilled the contract, the withdrawal from the agreement will take place according to the "Right of Withdrawal" chapter of the Online Store Terms of Use Agreement.
6.3 The Service Provider will refund the amount paid by the Service User without delay but no later than 14 days from the Service User's withdrawal from the agreement.
6.4 Money is transferred to the same bank account from which it was received by the Service Provider.
7. RIGHT OF WITHDRAWAL
7.1 The goods purchased from the Service Provider's Online Store are subject to a 14-day Right of Withdrawal.
7.2 The returned product must not be damaged and must be complete and in its original packaging.
7.3 To return a product, a withdrawal notice must be sent to the email cxtech3d@gmail.com.
7.4 Upon withdrawal from the agreement, the Service User must return the purchased products immediately but no later than 14 days after notifying the Service Provider of the withdrawal.
7.5 Refunds will be made to the Service User without delay, but no later than 14 days from the date of receiving of the goods by the Service Provider.
7.6 The money will be transferred to the same bank account from which the payment was received by the Service Provider.
7.7 The Service User must bear the return costs of the goods up to 10 euros, unless the returned product does not comply with the Service User's order.
7.8 The 14-day right of withdrawal does not apply to the following types of products: products made to the consumer's specifications or clearly personalized.
7.9 If the condition of the returnable product (and product packaging) has deteriorated, and the deterioration is due to circumstances not caused by the Service Provider but as a result of improper use of the product by the Service User, the Service Provider has the right to set off the decrease in the product's value against the amount paid by the Service User for the product and due for refund. The Service Provider will send a set-off statement to the email address provided by the Service User during order processing. If the Service User disagrees with the indicated decrease in value in the set-off notice, they have the right to involve an independent expert to determine the decrease in value of the product. The costs related to the expertise are shared equally between the Service Provider and the Service User unless the position of one party proves to be clearly unfounded. In such a case, the party whose position is deemed clearly unfounded bears the costs associated with the expertise.
8. NON-CONFORMITY AND WARRANTY
8.1 With regard to goods sold in the Online Store, the provisions specified in Part 2 of § 218 of the Law of Obligations Act, guarantee 2-year period for claims from the date of transfer of goods to the consumer.
8.2 During the period for filing claims, the buyer has the right to free repair of the purchased goods. In case if repair is impossible, the goods are replaced on the basis of a decision made by an authorized workshop. If the replacement of the goods is not possible, the buyer has the right to terminate the contract of sale and demand a refund.
8.3 The right to submit claims is valid only upon presentation of the original document on the purchase of goods.
8.4 The right to make a claim is subject to the condition that the product has been used exclusively under the stipulated conditions and only in the household. If the failure occurred due to the fault of the manufacturer, then all defects in production and materials are corrected, and the cost of work and spare parts are also compensated. Damage caused by external conditions (thunderstorm, power surges, insufficient ventilation, leaking batteries, fire, flooding, normal wear, etc.), as well as improper handling of the goods, are not compensable.
8.5 The claim does not cover instruction in the use of the product, adjustment, maintenance, cleaning, restoration to a commercial appearance or the elimination of defects caused by failure to follow the instructions for use.
8.6 Service Provider does not eliminate defects that appeared during the right to submit claims free of charge, if it is caused by:
8.6.1 from normal wear and tear;
8.6.2 improper use or maintenance (including if the device has been repaired or maintained by a person not authorized by the manufacturer);
8.6.3 from damage, replacement or removal of the serial number, control sticker or marking sticker of the device and/or part;
8.6.4 from external factors. External factors include, among other things, lightning, non-compliant electrical voltage and electrical voltage fluctuations, moisture, liquid, mechanical injuries, etc.
8.6.5 the product does not work due to the Service user's fault, as a result of incorrect operation, failure to follow the user manual, or if the defects were caused by careless storage, maintenance or overloading of the product.
8.7 The right to make a claim does not apply to damage resulting from transportation after transferring the goods to the Service User, improper use, improper installation of the software, or use of the goods in an unintended way. It is also not considered a claim for normal wear and tear of parts as a result of regular use.
8.8 In the event that the object of the claim is replaced by another, then the goods are subject to a new term for submitting claims for the same period. If one of the components is replaced, then the new term for claims is valid for the replaced component.
8.9 The examination fee must be paid for the examination performed on the device if the Service Provider is not responsible for eliminating the defect that has appeared on the device and it is not possible to repair the device. The user of the Service must also pay the examination fee if the device is not found to be defective as a result of the examination (diagnostics) and the device meets the manufacturer's technical requirements.
8.10 To make a complaint, you should send an email to cxtech3d@gmail.com
8.11 In addition to the rights arising from the right to make claims, the buyer has all other rights under the laws of the Republic of Estonia.
9. PROCESSING OF PERSONAL DATA
9.1 Service User gives the Service Provider clear and informed consent for the processing of their personal data.
9.2 The personal data of the Service User, specified by the Service User when placing the Order and becoming known to the Service Provider, are entered into the client register and are used to provide sales services and to offer goods to the Service User.
9.3 Payments are mediated by Maksekeskus AS. Payment is made outside the Online Store in a secure environment - when paying with a bank link, in the secure environment of the respective bank, and in the secure environment of Maksekeskus AS when paying with a credit card.
9.4 The card data entered by the Service User cannot be seen by Service Provider. To perform the transaction, the card holder is redirected to a secure environment of Maksekeskus AS. At the moment of payment, the card holder's card data is entered by the card holder into the database located on the Maksekeskus AS server, and the data is also stored on the Maksekeskus AS server.
9.5 The source of personal data is the creation of a customer relationship when registering an order in the Online Store.
9.6 Registered personal data includes information about the Service User's order - personal identification number, surname, first name(s), street, house, apartment number, settlement or city, postal code, telephone number, address, year of birth, gender, delivery method, used payment method, consent to Online Store Terms of Use Agreement, consent to sending sales offers, comments entered as free text in the e-mail address.
9.7 Service User's personal data, which are necessary for the delivery of the goods to the Service User, are transferred to the company providing the courier service.
9.8 The protection of personal data is ensured by all security measures resulting from the law.
9.9 Service Provider undertakes not to forward registered personal data to third parties.
9.10 The Service Provider reserves the right to transfer personal data concerning the Service user to persons who have the legal right to do so and who process the data for the fulfillment of a duty prescribed by law, and to persons who have the legal right to do so and this is done to protect the life, health or freedom of the Service user or another person.
9.11 Service User has the right to check the personal data concerning him, as well as to change them or ask to remove his personal data from the register.
9.12 Service User gives consent to the Service Provider to send an order confirmation to the e-mail address entered when placing the order.
10. RESPONSIBILITY
10.1 Service Provider is responsible within the price of the sale of goods. The Service Provider does not accept liability for damages caused by defective goods, such as damage to property or information, loss of turnover or profits.
10.2 Service User undertakes to use the online store service exclusively in accordance with the law and good traditions.
10.3 Service User is responsible for the software, data communication systems, care and maintenance of all devices that require use, as well as other expenses caused by the use of the Online Store.
10.4 Service User is fully liable for damages caused to the Service Provider, other Service Users or third parties as a result of using the Online Store in a manner contrary to the terms of the Online Store Terms of Use Agreement, as well as contrary to the law or good traditions.
11. DISAGREEMENTS
11.1. Disagreements between the Service User and the Service Provider arising from the Online Store Terms of Use Agreement are resolved in accordance with the legislation in force in the Republic of Estonia. If no agreement is reached, disputes are resolved in Harju County Court.
12. CUSTOMS DUTY
12.1 When ordering goods in the Online Store for delivery outside the European Union, the Service User may be subject to import fees and taxes, which are charged after the parcel reaches the specified destination.
12.2 Any additional charges for customs clearance must be borne by the Service User, since the Service Provider does not control these fees.
12.3 The customs policy varies greatly from country to country, therefore the Service User should contact the local customs service for more information.
12.4 When ordering in the Online Store for delivery outside the European Union, the Service User is considered an importer of the goods and must comply with all laws and regulations of the country in which you receive the goods.
12.5 Service User should be aware that international parcels can be opened and checked by the customs service.
13. TERMS OF USE
13.1 Familiarization with the terms and conditions specified in the Terms of Use Agreement is mandatory for the Service User.
13.2 Having noted the checkbox in the corresponding window “I agree to the Terms of Use Agreement and will adhere to them unconditionally", the Service User agrees that he/she has read the terms and conditions established in the Terms of Use Agreement, understood them and agrees with them.
CX-Tech OÜ